User guide
The four steps of a project, the documents, the on-site tools and sync.
Read the guideSupport
Need help?
Most answers are in the guide, which is also available in the app. For anything else, write to us: our team will get back to you.
Frequently asked questions
Drawing a wall of an exact length, creating a sub-board, finding a deleted project…
See the questionsWrite to us
A problem, a question or an idea: contact@electrosmart.be.
Send an e-mailIn the app
The Help button, on the home screen and in the studio header, opens the guide on the page for the screen you are on (F1 on a computer). You can search it for a word, browse the frequently asked questions or restart the guided tour, which shows the real controls one by one on the demonstration project.
Popular topics
Reporting a problem
So that we can reproduce it, please include in your e-mail:
- the device and its operating system (for example “iPad Air, iPadOS 18” or “Windows 11 PC”) and the version of ES Schémas;
- what you were doing, what you expected and what happened, with a screenshot if possible;
- if the problem concerns a project, its
.esschemaarchive (the “…” menu on the project card, “Export the archive”), if you are able to share it.
Your account
- Forgotten your password? Password reset is not yet available in the app: write to us from the account’s address.
- Lost a device? From another signed-in device, “Sign out of all devices” revokes every session.
- Subscription: the plans are on the Pricing page; for a team, write to us.
- Delete your account and your synced data: see how.
- What we do with your data: privacy policy.